Frequently Asked
Who is PropaneNow?
Serving central Maryland, PropaneNow is committed to delivering no-nonsense, hassle-free propane with absolute price transparency and a simple, easy online ordering process. We believe that buying propane should be as easy as ordering groceries online, without the hassle of needing to wait on hold just to negotiate your price. We’ve streamlined the ordering and delivery process so you can take propane off your to-do list. Our team has decades of experience in the propane industry. We are committed to bringing a modern, easy approach to buying propane.
How do I know what size tank I have?
There are many different size propane tanks used around a home. The best way to determine your tank size is to look at the shape and dimensions. If you are not sure, please contact us.
120 Gallon Tank
Common Uses: Home heating, hot water, dryers, fireplaces, generators, pool heat.
Size and Capacity: This tank is approximately 4 feet tall by 3 feet in diameter and may also be referred to as a 120-gallon tank. It will hold approximately 100 gallons when filled to 80% capacity.*
500 Gallon Tank
Common Uses: Whole-home systems, home heating, generators, pool heat.
Size and Capacity: This tank is approximately 3 1/2 feet tall/wide by 10 feet long and will hold approximately 400 gallons when filled to 80% capacity.*
Notes: 500-gallon tanks come in either above-ground or underground versions. This tank size will be appropriate for most houses ranging from 2,500 to 4,500 square feet.
1000 Gallon Tank
Common Uses: Whole-home systems, home heating, generators, pool heat.
Size and Capacity: This tank is approximately 3 1/2 feet tall/wide by 16 feet long and will hold approximately 800 gallons when filled to 80% capacity.*
Notes: 1,000-gallon tanks come in either above-ground or underground versions. This tank size is appropriate for most houses ranging from 4,500 square feet and up. Smaller homes with more appliances may also take advantage of this size too.
*The tank volume (gallons) is measured at ~80% total capacity. Propane is stored and transported as a liquid. Liquid propane can expand nearly 17 times more than water when exposed to the same temperature increase. Propane’s expansion is why tanks are only filled to around 80% capacity. The extra space in the tank allows for the expansion and contraction of the propane molecules. Due to ground temperature remaining at a constant temperature, it is not uncommon for underground tanks to be filled greater than 80% capacity.
How does your pricing work?
PropaneNow is dedicated to making our pricing transparent. We don’t have any hidden fees and you don’t need to negotiate…our best price is the one you see on our website.
We take the wholesale price available in the market and add a margin that covers our operating costs. With our Automatic Program, you will get our lowest price because we can predict when we need to send a truck to refill your tank. Learn more.
Are there any other costs?
No, what you see is what you get! We do not have any delivery charges.
If you are part of our Automatic Program, you will receive an initial service and tank monitor installation visit, free of charge. We will require a $200 deposit at the time of your initial order. Additional service visits will be charged at our regular rates. Remember, you will be receiving our best price as part of the Automatic Program so should you decide to cancel prior to the end of the initial program term, there will be an early cancellation surcharge.
Are there any special delivery requirements?
We will require a $200 deposit at the time of your initial order. This deposit will go towards your delivery. Your payment method will be set to autopay to process the difference upon the completion of the gallons delivered.
What area do you deliver to?
PropaneNow delivers in central Maryland. Find out if we deliver to your neighborhood! –
What’s your Automatic Program?
Our Automatic Program means that we’ll remotely track your usage and deliver propane when you need it. On our first visit we will install a wireless tank monitor. You will never need to check your tank gauge again, and you’ll get our lowest pricing! Learn more.
What happens after I place my order?
It’s super simple! After you’ve placed your order, our expert team will deliver your propane in the next available delivery window. You will receive an email confirmation of receipt and a text notification when a driver is on the way to your home.
How do I manage my account?
After placing your initial order, you will receive an email with a link to set up your customer dashboard. The dashboard will make it easy to view and manage your account including being able to adjust your payment method, view purchase details and view your propane level at all times (for Automatic customers with an installed tank monitor). For one-time customers, easily upgrade to the Automatic Program right on your dashboard. Login to your account.